Privacy Policy

Kitaab Khazana respects your privacy. This policy explains what information we collect when you visit this website or buy from us, why we collect it, and what choices you have.

1. Information We Collect

• Information you give us: your name, email address and mobile number when you place an order, fill a form or contact support.
• Order information: the product purchased, amount, date and the transaction reference sent to us by the payment gateway.
• Automatic information: basic technical data such as browser type, device type, approximate location and the pages you viewed, collected through cookies and analytics tools.

2. Payment Information

We never see or store your card number, CVV, UPI PIN or net banking password. All payments are handled directly by our payment gateway partner on their secure, encrypted servers. We only receive a confirmation that the payment succeeded or failed.

3. How We Use Your Information

• To deliver the product you purchased and to give you access to it
• To send order confirmations, invoices and support replies
• To answer your questions and resolve complaints
• To inform you about new notes, updates and offers, if you have agreed to receive them
• To detect fraud and keep the website secure
• To comply with legal and tax obligations

4. Cookies

The website uses cookies to remember your preferences and to understand how visitors use the pages. You can block or delete cookies from your browser settings, though some parts of the site may then work less smoothly.

5. Sharing Your Information

We do not sell or rent your personal data. We share it only with service providers who help us run the business, such as the payment gateway, the website and hosting platform, and the email delivery service. These partners can use the data only to perform their service for us. We may also disclose information if required by law or by a court order.

6. Data Security

We use reasonable technical and organisational measures to protect your information. Please remember that no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep order and contact records for as long as needed to provide support and to meet accounting and legal requirements. After that, the data is deleted or anonymised.

8. Your Rights

You can ask us to show you the personal data we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. You can also unsubscribe from marketing emails at any time using the link at the bottom of those emails or by writing to us. Send any such request to kitaabkhazana21@gmail.com.

9. Children

Our products are meant for learners aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us their details, contact us and we will remove the data.

10. Third Party Links

This website may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies separately.

11. Changes To This Policy

We may update this Privacy Policy from time to time. Any change takes effect as soon as it is published on this page, along with a new "last updated" date.

12. Contact

For any privacy related question, write to kitaabkhazana21@gmail.com.