Refunds & Cancellations

This policy explains when an order can be cancelled and when a refund is possible. Please read it before you buy, because all products sold by Kitaab Khazana are digital and are delivered instantly.

1. Nature Of Our Products

We sell downloadable notes, e-books and study guides. As soon as payment is confirmed, the material is delivered to your email and can be opened, saved and printed. Once that happens, the product cannot be returned in the way a physical book can.

2. Cancellation

An order can be cancelled only before the download link or access details have been sent. Because delivery is usually completed within minutes, cancellation requests must reach us almost immediately. Write to kitaabkhazana21@gmail.com with your transaction ID as soon as possible.

3. When A Refund Is Given

We will happily refund your money in the following situations:

• You were charged twice for the same product because of a technical or gateway error.
• Money was deducted but no order was created and no product was delivered.
• You did not receive access within 24 hours of a successful payment and our team was unable to deliver it to you.
• The file you received is corrupt, incomplete or unreadable and we are unable to provide a working replacement.
• You received a product that is completely different from the one described on the sales page.

4. When A Refund Is Not Given

• You changed your mind after downloading the material.
• You bought the wrong product by mistake but have already accessed it.
• You did not like the content, the writing style or the level of difficulty.
• You were unable to open the file because of an issue with your own device, storage or internet connection.
• You did not get the exam result, job or level of fluency you expected.
• The refund request is made more than 7 days after the purchase date.

5. How To Request A Refund

Send an email to kitaabkhazana21@gmail.com within 7 days of your purchase with the subject line "Refund Request". Include your full name, the email address used at checkout, the order or transaction ID, the product name and a clear description of the problem along with screenshots if available.

6. Processing Time

Every request is reviewed within 3 working days. If the refund is approved, the amount is sent back to the original payment method used at checkout. Banks and payment gateways usually take a further 5 to 7 working days to show the credit in your account. We do not issue refunds in cash or to a different account.

7. Failed Or Pending Payments

If money left your account but the order failed, the amount is normally reversed automatically by your bank or the payment gateway within 5 to 7 working days. If it does not, contact us with the transaction reference and we will follow it up.

8. Contact

For anything related to cancellations or refunds, email kitaabkhazana21@gmail.com. Support hours are Monday to Saturday, 10 AM to 6 PM IST.